Refund & Cancellation Policy
Last updated: 11 August 2026
1. Nature of the Product
The Cosmetics Making Course is a digital product delivered online. Access is granted immediately after successful payment.
2. Money-Back Guarantee
We offer a 7-day money-back guarantee. If you are not satisfied with the course, you may request a full refund within 7 days of purchase by emailing support@ellenza.shop from the email address used at checkout.
3. How to Request a Refund
- Email support@ellenza.shop or message us on WhatsApp.
- Include your name, registered email, and payment ID (from your confirmation).
- Approved refunds are processed to the original payment method within 5–7 business days.
4. Cancellations
As access to course content is provided instantly, orders cannot be cancelled after access has been delivered, except under the money-back guarantee described above.
5. Exceptions
Refunds may be declined in cases of policy abuse, fraudulent activity, or requests made after the guarantee window.